For instance, United uses Amazon SageMaker (AWS's service that helps data scientists build, train, and deploy machine learning models quickly) to predict irregular operations and uncover insights to optimize customer service, baggage routing, and flight scheduling. Central to this effort is United's companywide analytics and machine learning program, which uses AWS to innovate new services, drive efficiencies, and respond faster to potential delays, allowing United to scale to meet demand. United is also applying AWS technology, including analytics, IoT, and machine learning, to optimize airport operations and help airport employees drive nimble and scalable operations.
United was the first airline to offer its customers these services as part of an integrated experience in its app and website. Using machine learning technology from AWS and Amazon Elastic Kubernetes Service (Amazon EKS), a managed container service to run and scale Kubernetes applications, United customers can have critical travel documents reviewed in near real-time before they arrive at the airport, making the journey easier. Through United's Travel-Ready Center, travelers can now easily access testing or vaccine requirements needed for their specific destination, upload testing and vaccination records, schedule a COVID-19 test and complete country-specific required forms in United's app and on. Working with AWS, United has already introduced a number of industry-first enhancements for travelers, at an incredible pace, including new features in United's app and digital channels to help customers understand and easily navigate COVID-19 travel restrictions. The airline is using a wide range of AWS capabilities as it leverages technology to transform the way their customers interact with the airline. Naming AWS as our preferred cloud provider helps us to even further accelerate how we innovate and deliver even more personalized and scalable services for our customers and employees." "United has an established track record of developing new ways to use technology to improve the customer experience. "AWS's superior portfolio of products and services, and its focus on continuous innovation for its customers, is a complement to United's approach to technology," said Linda Jojo, Executive Vice President, Technology and Chief Digital Officer at United Airlines.